Please read the Terms of Service and complete the membership registration process from the Member Registration page.
*This Website is intended for commercial customers who reside in the United States & Canada.
>> Member Registration
FAQ
Member Registration and Login
How do I register as a new member?
Can I buy products without registering?
You must register to shop on our website.
Please check the Terms of Service and register as a member from the Member Registration page.
Can I use your services for personal use?
This Website is intended for commercial customers who reside in the United States.
Does it cost anything to be a member?
Membership registration is free.
How do I login?
You can login from the login page with your registered email address and password.
I registered as a member but cannot login.
Please take a moment to verify that the information you have entered is correct.
If you are unable to log in after resetting your password, your registration has not been completed successfully.
Please try registering as a new member again.
I forgot my password. How do I change it?
Please reset your password from the "Forgot Password" page.
Registered Member Information
How do I edit my member information?
You can update your membership information by clicking " Member Information" from the "My Page" menu.
>> Click here for a step-by-step guide to Edit Membership Information
Where can I add or change my shipping address?
Shipping addresses can be added or changed from the address book on your "My Page".
How do I cancel membership?
If you wish to cancel your membership, please click the "Cancel Membership" button at the bottom of your "My Page" menu to complete the cancellation procedure.
Orders
How do I purchase products?
Please check the Help page.
>>Click here for Order and Purchase instructions
Can I check stock availability?
You can check stock availability by color in the "Stock Availabilty" section on the product detail page.
>> Click here for the procedure to check the Stock Availability
What is Sample Order?
In Sample order, you can order fabrics at the desired length within 1-30 yards. Please note that we do not accept cancellations or returns because we cut the fabric to your order.
What is a Swatch Card Request?
You can request Swatch Cards to be sent to you.
*A Member can request only one Swatch Card per fabric.
*The Swatch Card Request is provided under the Terms of Service.
*If a violation or imminent threat of violation of the Terms of Service is detected, we may cancel your request at our sole and absolute discretion.
Do you have a showroom where I can see your products?
We have a showroom in New York.
STYLEM USA INC.
31 West 34th Street, Suite 8028 New York, NY 10001, U.S.A.
Business hours / 9:00 - 18:00
＊Reservation required
Can I edit or cancel my order?
We do not accept returns or exchanges of products if the irregularity or minor defect in quality that is the reason for your return or exchange is the nature of the product described in Product Precautions, in the Terms of Service of the Website, or any precautions in each Product Details page.
3D Services
What is 3D SERVICE?
We offer the following services:
*DIGITAL FABRIC™ data download service
*DIGITAL FABRIC™ creating service
*DIGITAL SAMPLE creating service
*CG editing service
How do I make a request?
Please send us a request from Contact Us form.
>> Contact Us
DIGITAL FABRIC
What is DIGITAL FABRIC?
DIGITAL FABRIC™ is a digitalized fabric created by combining texture (image) data and physical property data. Texture data expresses the texture of the fabric and is captured using a high-precision scanner. The data is then added to physical property data and adjusted by our specialists to create a DIGITAL FABRIC™ comparable to the actual fabric.
What is the difference between DIGITAL FABRIC and TEXTURE DATA?
DIGITAL FABRIC
Digitalized fabric created by combining texture (image) data and physical property data.
TEXTURE DATA
Data that expresses only the texture of the fabric.
How can I purchase DIGITAL FABRIC?
Please proceed to the purchasing guide from the "DIGITAL FABRIC" tab on the product detail page.
Can I select a default color?
DIGITAL FABRIC is available in a standard color for each fabric which can be changed by the customer in the software. However, if you wish us to create data in other colors, please follow the instructions in the next section to place an additional order.
Can I request digital fabric production from fabrics that are not from your company?
Available upon request. Please use the inquiry form to make a request.
I don't see the color I want. Can you create it for me?
Available upon request. Please use the inquiry form to make a request.
How do I download purchased data?
Purchased data can be downloaded from the Downloads section of the My Page menu.
Due to the large data size of the files, downloading via mobile data communication may incur additional network charges. Downloading in a Wi-Fi environment is recommended.
What data formats are available for download?
Digital fabric is available in two data formats: zfab and u3ma, while texture data is available in png format.
・DIGITAL FABRIC：zfab & u3ma
・TEXTURE DATE：png
What is the license of purchased data?
Please use the purchased data in accordance with the Terms of Service.
What types of texture maps can I download?
The following six texture maps are available
・diffuse
・normal
・displacement
・roughness
・alpha
・metallic
What is the scope of disclosure of data produced using downloaded data?
Please use the purchased data in accordance with the Terms of Service.
>>Terms of Service
What is the file size of the data?
Varies depending on the product.
Due to the large data size of the file, downloading via mobile data networks may incur additional charges. We recommend downloading over a Wi-Fi network.
*Please see the User's Guide for download instructions.
>>Click here to download
Payment
What payment methods are available?
We accept major credit cards and debit cards (Visa, MasterCard, JCB, AMEX).
Please tell me how to use the coupon.
We may occasionally issue coupons to our customers as part of a sales promotion.
On the cart page, there is a field for inputting a coupon code.
Please enter your code here and click the apply coupon button.
Coupons are only applicable when entered at the time of order and cannot be applied after the order is confirmed.
Shipping
When will my order be shipped?
We will ship within three (3) business days (according to the Japanese calendar) from the date of order.
*We will notify you if we are unable to ship within the above timeframe due to our company holidays or other reasons.
You can check the shipping status in the Order History.
How much does shipping cost?
Shipping charges are calculated based on the destination and the products weight on the checkout page.
Can I specify a shipping company?
We deliver the products by DHL only.
You cannot specify by specific shipping company
Which countries do you ship to?
Shipping is only available to the United States & Canada.
Can I specify the delivery date ?
You cannot specify by a specific shipping company.
Where can I check the status of my shipment?
You can check the shipping status by clicking "Order History" from the "My Page" menu.
Where can I find the shipping company and invoice number?
You can check the shipping status by clicking "Order History" from the "My Page" menu.
How are taxes calculated ?
Duties and import taxes: These taxes are not included in the amount paid to us at the time of purchase. These are collected upon receipt of the products and are the responsibility of the customer.
*For any questions about duties and import taxes, please contact the relevant tax authorities in your country.
*For any questions about duties and import taxes, please contact the relevant tax authorities in your country.
Contact
Where can I make inquiries?
If you have any questions or comments about our products or this Website, please feel free to contact us via email or "Chat".
>> Click here for instructions on making an inquiry via chat
CUSTOMER SERVICE
Please see our Help page as well for a better understanding.